Privacy Policy
Last updated: November 2026
This policy explains how Wirral Worker Accommodation (“we”, “us”) collects, uses and protects personal information when you use this website or make an accommodation enquiry. We are the data controller for the information described here and we process it in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
- Enquiry details you give us through our forms or by phone: your name, phone number, email address, work location, dates, number of people and any other details you choose to share.
- Partly completed enquiries: our enquiry form has several steps. Each time you click “Continue”, the details you have entered so far (such as your name, email address and phone number) are sent to us, so we can follow up about your enquiry by phone or email even if you do not finish the form. Your browser also remembers these details on your device so you can pick up where you left off. Nothing is sent until you click Continue.
- Call information: if you phone us, we may record the number you called from, the time of the call and, where you are told in advance, a recording of the call.
- Website usage data: such as pages visited, referring website and device type, collected through cookies and similar technologies (see below).
How we use your information
- To respond to your enquiry and provide accommodation options and quotes, including contacting you once about an enquiry you started but did not finish (lawful basis: steps prior to entering a contract, and our legitimate interests). We will not add you to marketing lists without your consent.
- To share your requirements with accommodation providers where needed to arrange your stay (see our Referral Marketing Disclosure).
- To measure which marketing channels generate enquiries and to improve our website (legitimate interests).
- To meet legal, tax and accounting obligations (legal obligation).
We do not sell your personal information.
Cookies and call tracking
We may use analytics and call-tracking tools that show a different phone number depending on how you found us, so we can understand which marketing works. Where non-essential cookies are used, we will ask for your consent where required by law.
Who we share information with
We may share information with accommodation providers and property partners (to arrange your stay), service providers who host our website, forms and phone systems, and professional advisers or authorities where required by law. All are expected to protect your data appropriately.
How long we keep it
We keep enquiry information for as long as needed to deal with your enquiry and any resulting booking, and then for a reasonable period afterwards (typically no more than two years for enquiries that do not lead to a booking), unless we must keep it longer by law.
Your rights
You have the right to access, correct or delete your personal information, to object to or restrict certain processing, and to data portability. To exercise these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Contact us
For privacy questions, call 0151 808 3657 or use our contact page.